What are the various charges that make up my utility bill?
All utility bills include flat rate charges based on meter size as well as water/sewer consumption charges. Rates vary by classification and meter size. For detailed rate information please see Comprehensive Water & Sewer Fee Schedule*. For further explanation of flat rate/consumption charges, please contact Utility Billing at (805) 773-7009.

Meter sizes have been determined by either a contractor or the Building Department and cannot be reduced to a smaller size.

The Water Service Charge and Sewer Service Charge based on meter size is charged upon all City water users to help pay for the cost of maintenance of the water mains, pump stations, equipment and water reservoir systems.Water & Sewer Fee Schedule*

Show All Answers

1. How do I establish water & sewer utility services?
2. How do I close my account for water & sewer utility services?
3. When is my utility bill due?
4. How can I pay my bill?
5. Can I pay my utility bill with a credit card?
6. Can I pay my utility bill or check my account history on the City's website?
7. Does the City have a program that would allow me to authorize an automatic debit from my bank account to pay my water-sewer bill?
8. What are the various charges that make up my utility bill?
9. What occurs when the City receives a non-sufficient funds notice from a customer's bank?
10. Can I request my water bill for a specific date or cycle?
11. What is a Delinquent Notice?
12. Why was my account sent to collections?
13. What do I do if I go on vacation, return home on a non-business day, and find that my utility service has been terminated due to non-payment?
14. Can my account be transferred if I move from one home to another within the City?
15. How is the meter reading performed?
16. Can the water meter be re-read if there is a question as to a reading error?
17. Since I pay a bi-monthly service charge that is based on the size of my water meter, do I own the water meter?
18. How do I get a hydrant meter?
19. Who do I call for Trash customer service?
20. Does the City pick up hazardous waste?
21. Why am I required to sign up for trash if I don't want to?