How is the meter reading performed?
Meter reading is performed by a contract meter reading company. Meters are read approximately the same date bi-monthly in accordance with a route reading schedule. The date can vary between 3 and 5 days depending on City Holidays or unforeseen circumstances.

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1. How do I establish water & sewer utility services?
2. How do I close my account for water & sewer utility services?
3. When is my utility bill due?
4. How can I pay my bill?
5. Can I pay my utility bill with a credit card?
6. Can I pay my utility bill or check my account history on the City's website?
7. Does the City have a program that would allow me to authorize an automatic debit from my bank account to pay my water-sewer bill?
8. What are the various charges that make up my utility bill?
9. What occurs when the City receives a non-sufficient funds notice from a customer's bank?
10. Can I request my water bill for a specific date or cycle?
11. What is a Delinquent Notice?
12. Why was my account sent to collections?
13. What do I do if I go on vacation, return home on a non-business day, and find that my utility service has been terminated due to non-payment?
14. Can my account be transferred if I move from one home to another within the City?
15. How is the meter reading performed?
16. Can the water meter be re-read if there is a question as to a reading error?
17. Since I pay a bi-monthly service charge that is based on the size of my water meter, do I own the water meter?
18. How do I get a hydrant meter?
19. Who do I call for Trash customer service?
20. Does the City pick up hazardous waste?
21. Why am I required to sign up for trash if I don't want to?