How do I establish water & sewer utility services?
A Water & Sewer Service Application and a $180.00 deposit (cash, check, or credit card) must be filled out and submitted to the Finance Office at City Hall. We also require a copy of your photo ID. Please choose:

Owner application:

Tenant application:

Apply in person: Apply at the Finance Office, 760 Mattie Road, Pismo Beach.

Mail: Mail the application for service along with the appropriate fees to: Finance Office, 760 Mattie Road, Pismo Beach, CA 93449.

Drop Box: The City's night drop box is located in the parking lot at City Hall.

The City requires 24-hours advance notice to establish service. The City does not conduct business on Saturdays, Sundays, or major holidays. All requests for service must be received by close of business on Thursday for service to be available for the weekend. [Additional Information]

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1. How do I establish water & sewer utility services?
2. How do I close my account for water & sewer utility services?
3. When is my utility bill due?
4. How can I pay my bill?
5. Can I pay my utility bill with a credit card?
6. Can I pay my utility bill or check my account history on the City's website?
7. Does the City have a program that would allow me to authorize an automatic debit from my bank account to pay my water-sewer bill?
8. What are the various charges that make up my utility bill?
9. What occurs when the City receives a non-sufficient funds notice from a customer's bank?
10. Can I request my water bill for a specific date or cycle?
11. What is a Delinquent Notice?
12. Why was my account sent to collections?
13. What do I do if I go on vacation, return home on a non-business day, and find that my utility service has been terminated due to non-payment?
14. Can my account be transferred if I move from one home to another within the City?
15. How is the meter reading performed?
16. Can the water meter be re-read if there is a question as to a reading error?
17. Since I pay a bi-monthly service charge that is based on the size of my water meter, do I own the water meter?
18. How do I get a hydrant meter?
19. Who do I call for Trash customer service?
20. Does the City pick up hazardous waste?
21. Why am I required to sign up for trash if I don't want to?